Last Updated: September 18, 2026
At HangAndWear, we want your order to arrive safely and as expected. This Shipping Policy explains how we process, prepare, and ship orders placed through our website.
1. Order Processing
Most HangAndWear products are made or prepared after an order is placed. Orders typically require [2–5 business days] for processing before they are shipped. Processing time may vary depending on the product, order volume, holidays, and
other circumstances. Business days do not include weekends or public holidays. Once your order has been shipped, you will receive a shipping confirmation email containing tracking information when tracking is available.
2. Shipping Destinations
HangAndWear may ship orders to customers in the United States and other international destinations where our shipping partners can provide delivery services. Available shipping destinations may vary depending on the product and destination address. If shipping is not available to your location, this will generally be indicated during checkout.
3. Estimated Delivery Times
Estimated delivery time includes the shipping period after your order has been processed.Typical estimated delivery times are:
| Destination | Estimated Shipping Time |
|---|---|
| United States | [5–10 business days] |
| Canada | [7–15 business days] |
| United Kingdom | [7–15 business days] |
| Australia | [7–15 business days] |
| Other International Destinations | [10–20 business days] |
These delivery estimates are not guaranteed.
Actual delivery times may vary because of carrier delays, weather, customs processing, peak seasons, or other
circumstances outside our control.
4. Shipping Costs
Shipping costs are calculated and displayed during checkout based on the shipping destination, products ordered,
shipping method, and other applicable factors.If a free-shipping promotion is available, the applicable terms and conditions will be displayed on our website or
during checkout.
5. Tracking Your Order
When tracking is available, we will send tracking information to the email address provided with your order.You can use the tracking number to follow your shipment through the applicable carrier’s tracking system.Please allow some time for tracking information to become active after your order has been shipped.
6. Delivery Delays
Although we work with shipping providers to deliver orders within the estimated timeframe, HangAndWear cannot guarantee a specific delivery date.
Delays may occur because of:
- Severe weather
- Carrier disruptions
- Public holidays
- High shipping volumes
- Incorrect or incomplete addresses
- Customs processing
- International shipping restrictions
- Other circumstances beyond our reasonable control
If your package is delayed, please check the tracking information first. If you need additional assistance, contact our customer support team.
7. Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address during checkout. If you realize that your shipping information is incorrect, please contact us as soon as possible. We cannot guarantee that an address can be changed after an order has entered processing or been shipped.If an order is returned to us because of an incorrect or incomplete address, additional shipping charges may apply before the order can be reshipped.
8. Lost or Missing Packages
If the carrier’s tracking information shows that your package was delivered but you cannot locate it, please first
check:
- Around your delivery address
- With household members or neighbors
- Your mailbox or other designated delivery areas
- The carrier’s delivery details
You may also contact the shipping carrier directly for additional delivery information. If you still cannot locate your package, contact HangAndWear Customer Support and provide your order number and tracking information so we can review the situation.
9. Damaged Packages
If your order arrives damaged, please contact us as soon as possible.
For damaged products, we may ask you to provide photographs of:
- The damaged product
- The packaging
- The shipping label
- Any visible damage to the package
This information helps us investigate the issue and determine the appropriate resolution.
10. International Orders and Customs
For international orders, customs duties, import taxes, VAT, or other fees may be charged by the destination country. Unless otherwise stated during checkout, these charges are generally the responsibility of the customer. Customs procedures and delivery times vary by country. HangAndWear does not control the customs process and cannot guarantee how long an international shipment may take to clear customs.
11. Multiple Products in One Order
If an order contains multiple products, items may occasionally be shipped separately depending on product type, fulfillment location, availability, or shipping requirements. If this happens, you may receive more than one tracking number or delivery.
12. Shipping Policy Changes
HangAndWear may update this Shipping Policy from time to time to reflect changes to our fulfillment process, shipping services, or business practices. Any updated version will be published on this page with a revised “Last Updated” date.
13. Contact Us
If you have questions about shipping or your order, please contact:
HangAndWear Customer Support
Email:support@hangandwear.com
When contacting us about an order, please include your order number whenever possible.We are happy to help you with your order and shipping questions.