Return & Refund Policy -

Last Updated: September 18, 2026

At HangAndWear , we want you to be satisfied with your purchase. If there is a problem with your order, please contact our customer support team so we can review the situation and help find an appropriate solution.This Return & Refund Policy explains when returns, refunds, replacements, and other order resolutions may be available.

1. Eligibility for Returns

Unless otherwise stated on the product page or required by applicable law, a return request must be submitted within 30 days of the date your order was delivered.To be eligible for a return, the item generally must:

Be unused and in its original condition
Not have been washed, worn, altered, or damaged after delivery
Include the original packaging where reasonably possible
Be accompanied by proof of purchase or the relevant order number

Certain products may be subject to different return conditions due to their nature.

2. Made-to-Order and Personalized Products

Some HangAndWear products may be produced specifically after an order is placed. Because made-to-order products are prepared specifically for the customer, returns or refunds for changes of mind, incorrect size selection, or ordering the wrong design may not be available , unless otherwise stated on the applicable product page or required by applicable law.

If a made-to-order item arrives damaged, defective, or materially different from what was ordered, please contact us so we can review the issue.

3. Damaged or Defective Products

If your order arrives damaged or you receive a defective product, please contact us as soon as possible after delivery.

To help us investigate the issue, we may request:

Your order number
A description of the problem
Clear photographs of the product
Photographs of the packaging
A photograph of the shipping label, where applicable

After reviewing the information, we may offer an appropriate resolution, which may include a replacement, refund, or another solution depending on the circumstances.

4. Incorrect Items

If you receive an item that is different from the product you ordered, please contact us as soon as possible. Please provide your order number and photographs showing the item you received.

We will review the order and, where the issue is confirmed to be our error, work with you to provide an appropriate resolution.

5. Wrong Size or Incorrect Product Selection

Customers are responsible for reviewing product descriptions, measurements, size charts, colors, and other product information before placing an order.

If you select the wrong size, color, design, or product by mistake, a return, replacement, or refund may not be available for made-to-order products.

If you are unsure about sizing or product specifications before ordering, we recommend contacting our customer support team.

6. Change-of-Mind Returns

For products that are eligible for change-of-mind returns, the item must meet the return requirements described in this policy.

Some products, including certain made-to-order or personalized items, may not qualify for change-of-mind returns.

Please contact us before sending any item back. Do not return an order without receiving return instructions from our support team.

7. How to Request a Return

To request a return, contact:

HangAndWear Customer Support
Email: support@hangandwear.com

Please include:

Your order number
The email address used for the order
The reason for your return request
Photos of the product, if relevant
Any additional information that may help us review your request

Our team will review your request and provide further instructions if the return is approved.

8. Return Shipping

Unless the return is due to an error on our part or a defective or damaged product, the customer may be responsible for return shipping costs.

If HangAndWear provides a return label, any applicable return shipping cost may be deducted from the refund unless otherwise stated.

For damaged, defective, or incorrect products confirmed to be our responsibility, we will determine the appropriate shipping arrangement on a case-by-case basis.

9. Refunds

Once an approved return has been received and reviewed, we will determine whether the order qualifies for a refund.

If approved, the refund will generally be issued to the original payment method.

The time required for the refund to appear in your account depends on your bank or payment provider.

HangAndWear cannot control processing times imposed by banks, credit card companies, or other payment providers.

10. Partial Refunds

In certain circumstances, a partial refund may be considered where only part of an order is affected or where a product has a minor issue that does not require a full return.

Any partial refund will be determined based on the specific circumstances of the order.

11. Refunds for Orders That Have Not Yet Shipped

If you want to cancel an order before it enters production or fulfillment, please contact us as soon as possible.

Because some products may enter production shortly after an order is placed, we cannot guarantee that cancellation requests can be accommodated.

Once an order has entered production or fulfillment, cancellation may no longer be possible.

12. Non-Returnable Items

Certain items may not be eligible for return or refund, including:

Products that have been used, washed, worn, or altered
Products damaged after delivery due to customer handling
Products returned without prior authorization
Certain made-to-order products
Certain personalized or customized products
Items excluded from returns under applicable product-specific terms

This list may vary depending on the product and applicable law.

13. Exchanges

Because many products may be made to order, we do not necessarily offer traditional exchanges for every product.

If you receive a defective, damaged, or incorrect item, please contact us. Depending on the circumstances, we may provide a replacement rather than an exchange.

14. Late or Missing Refunds

If an approved refund has not appeared in your account after the expected processing period:

Check your bank or payment account again.
Contact your payment provider or bank.
Check whether the transaction is still pending.
Contact HangAndWear if the refund remains unresolved.

We will be happy to review the refund status with you.

15. Order Issues Caused by Incorrect Information

HangAndWear is not responsible for problems caused by information incorrectly entered by the customer, including an incorrect:

Shipping address
Email address
Product selection
Size
Color
Quantity

If you notice an error after placing your order, contact us immediately. We will do our best to assist, but changes cannot be guaranteed after processing has begun.

16. Fraudulent or Abusive Return Activity

HangAndWear reserves the right to review return and refund requests for suspected fraud, abuse, or repeated misuse of our policies.

Where permitted by applicable law, we may decline a request that does not meet the requirements of this policy.

17. Consumer Rights

This Return & Refund Policy does not limit any mandatory consumer rights that may apply under the laws and regulations applicable to your purchase.

Where applicable law provides rights that are more favorable to the customer than the terms stated here, those legal rights will continue to apply.

18. Policy Changes

HangAndWear may update this Return & Refund Policy from time to time to reflect changes in our products, fulfillment processes, or legal requirements.

The latest version will always be published on this page with the updated “Last Updated” date.

19. Contact Us

If you have questions about returns, refunds, replacements, damaged products, or an order issue, please contact us: